CUSTOMERS FEEDBACK
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Feedback from visitors who joined my tours give me the opportunity to learn and improve from their comments. I am committed to using customer feedback to improve the services offered and focus on the needs of my guests. Below is just a small example of genuine feedback I have received from guests who used my services and who gratefully allowed me to share their experience with you. Some have also agreed, with permission, to allow future customers, to be contacted directly, so you can be sure that you are dealing with a tour guide who will do everything possible to make your holiday a smooth and memorable experience.
Dear Danila
We cannot express in words how wonderful you made our 50th Wedding Anniversary trip to Italy. You provided us with wonderful memoirs of your country.
Your knowledge of the history of Italy really made the trip a great experience, we look forward to our next trip with you!
We were extremely pleased to learn that you received your tour guide permit for Rome and we will be able to stay with you instead of using someone else.
See you Soon
Don & Pat Bethke -
donpatbonitabonita@embarqmail.com
Dear Danila,
The pictures of our visit bring back strong memories of the perfect times we had in Ciociaria.
Your planning and expert guidance throughout our eight days with you far surpassed our expectations. I find that I'm using the expression "over the top" when describing our experience to friends and relatives. Our memories of the dinners with you, your mom and your dad will remain forever.
We cannot compliment you enough or thank you enough for making our visit such an incredible experience.
The honest passion you demonstrate for your history and culture combined with your total commitment to your profession will guaranty the growth of your business.
My son and I came as tourists and we left as your friends.
We will come back again.
Ciao,
Lou
louarpino@bellsouth.net
"Danila's heart and soul is in this area and that is reflected in her passion to show the best of now and history's worst. On our trip she was able to arrange private viewings of museums that were closed and we would have missed and our visit would have been poorer for it. We were never rushed and everything was at our pace even is that meant leaving at 9 am and not returning until 9 pm. You will struggle to find a more pleasant and knowledgeable guide."
Flight Lieutenant Craig Hodgskinson - Air Command, Royal Air Force High Wycombe, Buckinghamshire, United Kingdom
Dear Danila,
just a small note to tell you how interesting and mind nourishing the two days spent in your company, touring ciociaria, was! What a wonderful experience it was!
And how beautiful the ciociaria region is! I couldn't believe my eyes and ears to learn of all that history, archeology and beautiful places you took us to!
We never immagined that we could find everything we were looking for in one small region of Lazio! What an amazing experience it was, and all thanks to you!
You know your history and you know your places very well and it was a pleasure touring ciociaria with you.
Hope to see you again; as we will surely call on you again in our next trip to Italy! Rossana Campagiorni Montreal, Canada roxana.c@sympatico.ca
From: barbarmstrong@charter.net
Date: 02/11/08
To: info@ciociariatour.com
Object: Our thanks for a great tour
Hi Danila,
We want to thank you for giving us not only a great tour of Montecassino and the Abbey of Casamari, but for all the helpful advice you emailed prior to our departure for Italy.
We can't thank you enough for directing us to the museum Piana delle Orme. It was not only a World War II collection of artifacts and dioramas, but also gave a clear and artistic description of the development of the area. We have been to many museums in our lifetime, but this was the most unique and focused, and certainly was grand in scale. It was worth every effort to locate it outside of Latina.
The spiritual effect of the Gregorian chants at the Abbey of Casamari was amazing. It was a perfect ending to a perfect day.
We have good friends who will be traveling to Rome in April or May and I will forward your name and email address. I am sure they would enjoy your descriptions, your intellectual acuity, and your knowledgeable background information on the sights they will be seeing.
It was a grand experience and we will connect again the next time we visit Italy.
Warmest Regards,
Barb and Brad Armstrong
"Danila's knowledge of Ciociaria is amazing. She has a lovely personality which helped to make our day thoroughly enjoyable. She individualised our tour to enable us to spend some time finding out about our ancestors from the area and organised a great local lunch. We had a very special day and wished we had had longer to spend in the area." Lorrie and Jane Rea
Best regards
Jane janegaertner@trimicro.com.au
Danila,
we want to express our great appreciation for the guided tour you gave us on last Saturday. We came for the war buff stuff of Monte Cassino, but you also gave us great insight in Italian history, sports, religion, politics, and geography. We had many fun and interesting discussions. The opportunity to meet your mother and taste here mele jam and limoncello really was the icing on the cake. Thank you for your hospitality and good luck with the guiding in the future!
regards Per and Anders, Stockholm, Sweden
14th October 2008
Danila provided a tour of Montecassino, two World War II cemeteries, and the Abbey of Casamari that was most informative and enjoyable. Danila's knowledge of both the church history related to the monasteries and the historical events of World War II in the surrounding region was very impressive.
It was a pleasure meeting you. We wish you the best of luck with your endeavors. We really enjoyed our time in Italy and hope to return some day, but it will not be next year as we will be very busy in connection with a new book coming out next spring.
Sincere regards,
Edward & Elaine Gordon
imperialcorp@juno.com
Hello my precious Danila,
I am just now able to get back to you. I was really tired when I returned and slept quite a bit and there was a lot of work.
I had so much fun with you and yes, I consider you more of a friend than anything. Thank you again for your wonderful very special tour.
I have sung your wonderful guide work and excellent food to everyone!
I have your business cards and will be handing them out.
I had a wonderful time in Florence. I saw “David”. What an incredible site. I have seen beautiful things all over the world and that statue took my breath away. It is a master piece.
I hope to return with Dylan to your wonderful country and see more, eat more, dance salsa more, and enjoy time with you.
Do let me know how your test goes for the Rome tour guide certificate.
Many, many besitos (kisses) and abracitos (hugs) to you and your family.
Always, your friend, Julie - julie@ksp-inc.com